FAQ


 

What if I already have a website?

No problem!  If all you need is a little (or a LOT) of adjusting on your pre-existing site, I can still help you out!  The Website Design Package will work for you! 

 

What if I just need a few things done to my instagram?

I GOT YOU!  I have some lovely gals who specialize in the biz!  To find out more info, get in touch with me!

 

Do you offer logo design on its own?

I certainly do!  I don't have it as a package because you get more bang for your buck with the full branding package!  Of course I can provide you with logo design alone!  Contact me to find out how we can partner together.

 

do you offer commissioned illustrative work?

Yes!  For commissioned illustration I charge $50/hr.  

 

Do you offer social media marketing?

I've got some great gals who know Insta marketing backward and forward!  I do offer an Instagram Branding & Optimization Package!  This will get you set up to start running a kickass Instagram, including insider tips, tricks and Insta branding!

 

Why do I need to sign a contract for an online service?

Contracts help both of us!  It's a safety precaution and protection for anything that might happen on either of our ends and helps keep your project on track to getting done in time!  This ensures a follow-through for both parties! 

 

Why can't you take my project as soon AS I NEED?

I am the sole proprietor at Hello Nell, which means I hold and work all the titles in my company!  Since I am a solopreneur, I can only take on a certain amount of projects at a time.  If I'm overbooked, I will make sure to get you on my schedule at the soonest possible opening!  This can be secured with a deposit.  I schedule my clients every other week when I'm accepting new projects.  Thanks for being so cool about it! 
 

WHY DO I NEED TO PUT MY CARD ON FILE?

I require a downpayment and card on file to secure your spot in my calendar, as well as to insure that payments are being made on time, per our project timeline!

WHAT HAPPENS TO MY CARD INFORMATION AT THE END OF THE PROJECT?

At the end of the project, your card information is promptly removed from our accounting system.

WHY DO YOU CHARGE LATE FEES?

Just like anything, late fees get charged for not staying on track with project timeline and payments. When a project begins going off track, it pushes everything back and causes a late start on future projects with my next clients.

DO YOU SHIP INTERNATIONALLY?

Not at this time! Only within the US!

Do you sell the rights to your artwork?

I do not. I have licensing options, though!

 

How much of my information do you collect?

To get the lowdown on the data that I collect from you, visit my Privacy Policy!  It will tell you everything you need to know!

How do I get in touch if i have any additional questions?

Just visit my contact page!